The bed itself is beautiful, extremely comfortable and feels very solid and well made. From ordering to delivery and assembly, the whole experience has been excellent.
I had been searching online for a good quality bed for a while when I came across Essex Luxe through an Instagram ad. I started following their page and spent some time going through their posts. One thing that really stood out to me was the level of detail they provided when describing each bed, which gave me a lot of confidence in the quality of their products. I then visited their website and was honestly amazed by the beautiful range of bed designs. I had three colours in mind, so I sent them a DM on Instagram to ask about the differences. I received an instant response with the colour samples and fabric types, which was incredibly helpful. The person I spoke to was also very polite and helpful, so I decided to go ahead and place my order. During the first week after ordering, I received a call confirming my delivery date. The communication throughout the whole process was honestly outstanding. On the day of delivery, I was kept updated with calls and messages about the delivery time, so I always knew what was happening. Faz arrived with his colleague to deliver and assemble the bed, and they were absolutely fantastic. They were professional, respectful and worked quickly. The assembly was completed perfectly and they left everything looking great. The bed itself is beautiful, extremely comfortable and feels very solid and well made. From ordering to delivery and assembly, the whole experience has been excellent. I would definitely recommend Essex Luxe to anyone looking for a quality bed. They deliver nationwide and their customer service is second to none. I’m genuinely very happy with my purchase. Thank you to the whole team, especially Faz, for such a great service! 5 stars from me! ⭐⭐⭐⭐⭐